Help Desk

Project Profile

Help Desk is a service provider tool to the different location siting operator to help them to operate game strive to the user, the public cloud is defined as computing services offered by third-party providers over the public Internet, making them available to anyone who wants to use or purchase them. They may be free or sold on-demand, allowing customers to pay only per usage for the CPU cycles, storage, or bandwidth they consume.

Responsibilities

• Identified problem solutions from analysis of user requirements and end user reports.
• Ensured efficient user operation by creating program evaluation support documentation.
• Upheld quality control in submission of tested software patch files to Engineering Department.
• Revised work and flowchart programs as required.
• Modified existing programs and software to better meet end user requirements.
• Supervised all aspects of business application planning and development.
• Designing & Writing Web API.
• Coordinated with technical managers to ensure completion of client signoffs.
• Provided system administrative support when regular staff unavailable.
• Used codes and flowcharts to develop technical documentation and reports.
• Supported workflow management infrastructure components in alignment with business objectives.
• Reconciled interface of external and internal application systems.